EaseCab

Refund & Cancellation Policy

Last Updated: September 14, 2026

EaseCab sells a single digital service: a 30-day subscription priced at ₹149 that unlocks contact details on ride leads. Browsing the feed and posting rides are free and require no payment. This policy explains when that subscription fee is and is not refunded.

Cancellation

There is nothing to cancel. EaseCab does not set up any auto-debit, mandate, or standing instruction on your card, bank account, or UPI. Each ₹149 payment is a one-time charge that adds 30 days of access. When those days run out, access simply stops unless you choose to pay again.

To stop using EaseCab, do nothing. To also remove your data, see our account deletion page.

Refunds on the subscription fee

Subscription fees are non-refundable, except where a refund is required under applicable Indian law. Because access is granted in full the moment payment succeeds, we do not refund or pro-rate unused days if you stop using the service, delete your account, or are suspended for breaching our Terms & Conditions, part-way through a paid period.

If you pay again before your current period ends, the new 30 days are added to your remaining days. No time is lost and nothing is reset.

When we do refund

We refund in full, without requiring a reason, in these cases:

  • Duplicate payment — you were charged more than once for the same 30-day period.
  • Failed transaction — money left your account but the subscription was not activated.
  • Incorrect amount— you were charged anything other than the ₹149 shown at checkout.

How to request a refund

Email support@easecab.com with the subject "Refund request", and include the mobile number your account is registered with, the date and amount of the payment, and the payment reference from your bank or UPI statement. We verify ownership of that number before processing anything.

Timelines

  • We acknowledge every refund request within 2 working days.
  • Approved refunds are initiated within 5 working days of approval, to the original payment method only. We never refund to a different account.
  • Once initiated, your bank or card issuer typically credits the amount within 5–7 working days. That final leg is controlled by your bank, not by EaseCab.

A failed or duplicate payment that was never captured is usually reversed automatically by your bank within 5–7 working days without any action from us.

Contact

Easecab Mobility Solutions Private Limited
Unit-39, Ekta Nagar, DMW Road
Patiala, Punjab 147001, India
Email: support@easecab.com
Phone: +91 62849 92669